Social Media Operations — Done Right
Ready to take your online presence to the next level?
BTS Media is a remote, done-for-you social media management service for organizations that care about how they are represented online.
This service is designed to keep your social media clear, active, and aligned with your business — without unnecessary noise or shortcuts.
The focus is simple: quality, consistency, and credibility.
Who This Is For
BTS Media is for businesses and creators who want a strong, consistent social presence—without having to manage it themselves.
Missed Engagement
Messages and comments come in, but responding consistently takes time you don’t have. Conversations get delayed, and audience connection starts to slip.
Unclear Content Direction
You know you need to show up online, but you’re unsure what content to create or how to communicate your brand clearly and consistently.
Lack of Time
Creating content, writing captions, and staying active online gets pushed aside by day-to-day responsibilities—resulting in gaps, inconsistency, or silence.
How It Works
1
Understand Your Business
I take time to understand your goals, audience, and priorities.
2
Establish the Foundation
Content direction, posting cadence, and expectations are clearly defined.
3
Ongoing Management
Your social media is managed remotely with consistency, attention to detail, and care.
Our Packages
Our Packages
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Single Platform
What’s Included:
Content & Posting
12 custom posts per month + 4 custom reels
High-quality, platform-native posts created from client-provided contentPosting and scheduling on one platform only
Consistent posting cadence
(Typically Monday, Wednesday, Friday)
Engagement & Presence
Comment and message monitoring on posting days
Localized engagement
- Up to 5 minutes per weekday engaging with relevant local or industry-adjacent accountsProfessional interaction focused on visibility and credibility
Communication
24-hour response rule
- Emails and texts during business daysMonthly Social Media Strategy/Check In Call (via Teams Meeting)
Client communication handled by BTS Media
Analytics & Analysis
Monthly reports
Monthly Content Calendar
Branding Strategy Guidelines (personalized for your business)
Detailed Competitor Analysis
Content Analysis
Bonus Feature
Business listing on our website with logo
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Dual Platform
What’s Included:
Content & Posting
20 custom posts per month total + 6 custom reels
High-quality, platform-native posts created from client-provided contentPosting and scheduling on two social media accounts
Platform-appropriate formatting and distribution
Consistent posting cadence
(Typically Monday, Wednesday, Friday)
Engagement & Presence
Comment and message monitoring on posting days
Localized engagement
- Up to 10 minutes per weekday engaging with relevant local or industry-adjacent accountsActive presence management across both platforms
Communication
24-hour response rule
- Emails and texts during business daysMonthly Social Media Strategy/Check In Call (via Teams Meeting)
Client communication handled by BTS Media
Analytics & Analysis
Monthly reports
Monthly Content Calendar
Branding Strategy Guidelines (personalized for your business)
Detailed Competitor Analysis
Content Analysis
Bonus Feature
Business listing on our website with logo
-
Social + Google Visibility
What’s Included:
Content & Posting
30 custom posts per month total + 8 custom reels
High-quality, platform-native posts created from client-provided contentPosting and scheduling on two social media accounts
Priority scheduling and turnaround
Consistent posting cadence
(Typically Monday, Wednesday, Friday)
Engagement & Presence
Comment and message monitoring on posting days
Localized engagement
- Up to 15 minutes per weekday engaging with relevant local or industry-adjacent accountsProfessional tone and presence alignment across platforms
Google Business Profile
Google Business Profile posting
Activity updates to maintain consistency and credibility
Accuracy checks (hours, links, business information)
Communication
Priority response window (within 4 hours–same day response)
Monthly Social Media Strategy/Check In Call (via Teams Meeting)
Client communication handled by BTS Media
Analytics & Analysis
Monthly reports
Monthly Content Calendar
Branding Strategy Guidelines (personalized for your business)
Detailed Competitor Analysis
Content Analysis
Bonus Feature
Monthly promotional feature across our social media channels, plus partner placement on our website with your logo and a direct link to your site or social profile.
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One-Time Onboarding Fee — $300 per platform
Before we post a single piece of content, we make sure your profiles are built to impress. Every new client receives a full platform setup or audit so your accounts are optimized, on-brand, and ready to grow from day one.
What's included:
Full profile creation or comprehensive refresh of existing accounts
Profile optimization — business description, contact details, and links
Brand asset upload — profile photo, cover image, and logo
"Services Offered" tab configuration
Competitive analysis covering competitor positioning, pricing, promotions, and social presence
Audience growth jumpstart — inviting your existing network to follow your page
Reputation foundation — guidance on gathering early 5-star reviews from past clients
Historical metrics report (existing accounts) — follower demographics, page views, engagement trends, and top-performing content
Best practices consultation on content sharing, posting strategy, and driving traffic back to your website
Custom packages are available upon request and at BTS Media’s discretion.
Media Showcase
“Hello! I’m Lily,
I care deeply about the quality of the content I put into the world.
I’ve seen too many local businesses receive social media support that feels rushed or generic — created to fill space rather than reflect the heart of the business. I don’t approach my work that way. I treat every account I manage as a reflection of my own standards and professionalism.
I enjoy challenges and collaborative problem-solving, and I’m always open to thoughtful ideas that help a business grow without losing its integrity. Sometimes that means highlighting what’s already working well. Other times, it means identifying areas that need more attention in order to improve relevance and visibility.
I’m also very intentional about the technical side of social media — from language choices to visual elements — because small missteps can cause content to be quietly limited or overlooked. My goal is to make sure your brand is not only represented well, but actually seen.”
— Lily O’Connor
